Refund Policy For Wholesaler

Wholesale Refund & Return Policy

(No Time Limit – 100% Guarantee)

At Homapet, we believe in long-term partnerships with our wholesale buyers. To ensure complete confidence and zero risk, we provide a 100% Return & Refund Guarantee with no time limit for all eligible wholesale orders, subject to the terms below.

1. Applicability (Wholesale Buyers Only)

This policy applies only to approved wholesale customers purchasing products in bulk for resale or commercial distribution.
Retail purchases are governed by a separate refund policy.

2. 100% Return & Refund Guarantee (No Time Limit)

Wholesale buyers are eligible for a 100% return or refund with no date or time restriction under the following conditions:

Products are damaged, defective, incorrect, expired, or not as described
Packaging is tampered with or compromised at the time of delivery
Quantity supplied does not match the invoice
Manufacturing defects are identified
Products remain unsold and in resalable condition

There is no deadline for initiating a return or refund request, provided the eligibility conditions are met.

3. Condition of Returned Products

To qualify for a full refund, returned products must:

Be unused and in resalable condition (unless defective)
Include original packaging, labels, and invoice
Not be altered, repackaged, or damaged due to improper storage or handling

Homapet reserves the right to inspect returned goods before approving a refund or replacement.

4. Refund Method & Processing

Refunds will be processed after verification and inspection of returned products
Refunds may be issued via:
- Original payment method
- Bank transfer (for B2B transactions)
- Credit note (if mutually agreed)

The refund amount will include 100% of the product value, along with applicable taxes if paid.

5. Return Shipping

If the return is due to Homapet’s error (wrong, damaged, defective, or expired products), return shipping costs will be fully covered by Homapet
For returns of unsold but eligible inventory, return shipping may be borne by the wholesaler unless otherwise agreed in writing

6. Non-Eligible Returns

The following may not qualify for return or refund:

Products damaged due to improper storage, misuse, or mishandling after delivery
Items altered, repackaged, or resold
Custom-made, private-label, or clearance wholesale orders (unless defective)
Returns initiated without prior authorization

7. How to Request a Return or Refund

Wholesale buyers may initiate a return or refund by contacting us with:

Order or invoice number
Product name and quantity
Reason for return
Supporting photos or videos (if applicable)

Contact Information:
Email: support@homapet.com

8. Policy Governance

This Wholesale Refund & Return Policy is governed by applicable United States federal and state laws. Homapet reserves the right to make final determinations after inspection of returned products.