Shipping policy

At Homapet, we strive to deliver your pet products safely and on time. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons or promotional events, processing times may be slightly extended.

Shipping Time

  • Standard delivery: 3–7 business days depending on your location.
  • Remote or rural areas may require additional delivery time.
  • Estimated delivery dates are provided for reference and are not guaranteed.

Shipping Charges

  • Shipping charges are calculated at checkout based on the delivery location and order value.
  • Free shipping may be offered on eligible orders as part of promotional campaigns.

Order Tracking

  • Once your order has been shipped, a tracking number and shipping details will be sent to your registered email address or mobile number.
  • Customers can track their orders through the courier partner's website.

Delivery Attempts

  • Our courier partners may make multiple delivery attempts.
  • If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Damaged or Missing Items

  • If your order arrives damaged or items are missing, please contact us within 48 hours of delivery.
  • Supporting photographs of the package and products may be required for verification.

International Shipping

  • International shipping may be available for selected products and locations.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details.
  • Homapet is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Contact Us

For shipping-related questions or concerns, please contact:

Homapet Customer Support
Email: support@homapet.com
Website: https://homapet.com

Last Updated: June 2026